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SocialEngine PHP 4.9.0 and Third Party Products

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Hello!

Well, we’ve had an exciting time with our release of SocialEngine PHP 4.9. While many have been able to smoothly upgrade without any issue, we have had some customers facing issues with third party plugins during the upgrade. We want to take a couple minutes to help offer some advice in this realm to help alleviate any issues when upgrading.

In addition to our tips in this blog for When to Upgrade your Customized Site , we must caution you not to upgrade a live site that has any third party products or customizations until you have first checked with those experts. We sent beta versions well before release in order for experts to have their products updated, but this does not guarantee that all upgrade issues within all third party products were tested.

We are pleased that some experts either updated their plugins, or notified clients that their products are still in the process of being updated. We are dismayed that some did not take this time to update their products before our release, or at least post in our community or on their sites that their products are still not updated. As such, some clients are facing CSS issues and a few other issues from third party products.

Please note that our support cannot assume responsibility to fix third party products on sites that are broken due to those products. As such, any issues caused from upgrading with third party products that are not ready for 4.9 will need to be at the third party developer’s expense via their support systems.

We sincerely hope that you will find that your third party products are updated and that you can enjoy our SocialEngine PHP 4.9 release.

With great appreciation,

The SocialEngine Team

  • https://www.mafindi.com Mafindi

    step inline or face donnas dark side , donna rage . Thank you donna

    • http://community.onsocialengine.com/profile/231316 Donna

      Hi Mafindi,

      Thank you for posting. We certainly didn’t mean for anyone to think we are on the dark side (if you are referencing Star Wars) lol. We are on the Yoda side of things. :) We do need for third party developers to let clients know where products stand in regards to this release and many have done that. The rest are starting to post regarding compatibility.

      May the force be with you. :)

  • Ryan Olson

    It is unfortunate that people are ending up in this position. I hope the community steps up to help others out during this. But I fully support what socialengine is saying. They are accountable for the software they create – they followed all standard procedures and delayed the release to give 3rd party developers time to update their plugins. At the end of the day, as cold as this may sound, if you have plugins that are not updated, or your 3rd party developers didn’t tell you to wait until they released a new version, then you might want to consider the plugins you have. The top tier developers with SocialEngine told their customers well in advance what to expect and how they would help if needed. Anything less than that isn’t worth trusting my websites to… period!

    • http://community.onsocialengine.com/profile/231316 Donna

      Thank you for your post Ryan. We also made an improvement on our end of things so that our CSS won’t be prevented from loading should there be issues with third party products. Glad the experts you use did keep you informed. :)

  • Meetup Cannabis

    Interestingly enough, we were told the 3rd party plugins were good to go. We went ahead and updated and it crashed our whole site. Keep coming up with Zend errors. SEAO says it is a PHP 7 Problem, although error occurs with 5.6 as well. Refreshed Zend Update multiple times, still nothing. The great thing about all of this is NO ONE OFFERS SUPPORT ON THE WEEKEND. Guess you get what you pay for.

    • http://community.onsocialengine.com/profile/231316 Donna

      Hello,

      Thank you for posting. We also offer a community for extra assistance at https://community.onsocialengine.com/hot as sometimes other clients can provide tips. We recommend making a development site clone of your main site and upgrading that when clients have third party products. This can show if there are issues and give time for your favorite third party experts to fix issues you might report to them.

      We do have an update coming that should help avoid issues with third party products but it can’t stop every issue that might come up. It’s mainly for CSS issues we found from third party products.

    • Ryan Olson

      I wish I had some way to send you a private message – if you need any assistance, I just went through the same issues myself – If you want, email me at ryan@fmnetworks.net and I would be more than happy to try and direct you to fix the issues. I cannot promise anything, but I will do my best to help you!

  • Meetup Cannabis

    Anyone having Zend Errors and Rest API issues?

  • Odell D.O-D

    Yes, I’m having issues too; I can log into the backend (admin) section without issue, but the frontend is not responding, and I’m receiving Zend errors.

    Here’s what is showing up in the error log:
    PHP Notice: MemcachePool::get(): Server 127.0.0.1 (tcp 6379, udp 0) failed with: Connection refused (111) in /home/swingp/public_html/application/libraries/Zend/Cache/Backend/Memcached.php on line 180

    “Fatal error: Allowed memory size of 536870912 bytes exhausted (tried to allocate 8589934632 bytes) in /home/swingp/public_html/application/libraries/Zend/Db/Adapter/Mysqli.php on line 110″

    Please HELP!!!

    • http://community.onsocialengine.com/profile/231316 Donna

      Hi Odell,

      Please contact our support so we can check your site. If you don’t have active support, you would need to purchase it in order for our team to check the issues.