Our SocialEngine Certified Marketplace has been open for over a year now! In that time, we have seen some really great plugins submitted by third party experts. We’ve also heard a ton of great feedback from clients who’ve been purchasing from it. Along with the great feedback we have also had some questions, so we wanted to take some time to address them here! We hope this proves helpful..
Welcome back to our blog! This month, we’ll focus on How to Make Your SocialEngine Community a Breeze to Use. This is an important topic as first impressions are critical for the success of your community. It’s also crucial to keep your site user friendly in order to keep your members coming back. Read below for some helpful tips!
One of the most frequently asked questions from new site owners is, “Why isn’t my website listed on Google?” That’s a great question and the answer is important for any type of website, whether a social network, blog, or specialty niche. continue reading
Happy Spring! Spring is such a great time of year with flowers blooming, birds singing and yes, spring cleaning. Okay, so maybe the spring cleaning isn’t so much fun but it does need to be done. This article tackles spring cleaning and your SocialEngine website.
- Updated the sign up form at socialengine.com to add opt-in, in compliance with GDPR requirements.
- Updated marketplace terms regarding certified plugins.
- Removed Webhooks from certified plugins in order to conform to GDPR requirements regarding user data. For those experts using the webhooks, you’ll need to check the Order Statistics page to view the Order ID, purchase date, item purchased and amount. Clients may need to provide the Order ID when contacting experts for help with their purchased products but experts may also ask you for the date purchased. Your Order ID can be found in your client dashboard where the certified plugins are listed.
There are no changes to our SocialEngine PHP or SocialEngine Cloud products at this time. Clients and experts will want to check the GDPR requirements and prepare their own sites in order to comply with them. There are also some certified plugins for SocialEngine PHP to help with GDPR compliance for those that need them.
If you have any questions about our policies, please feel free to contact us at firstname.lastname@example.org. If you have questions about how to proceed with changes to your SocialEngine website, please feel free to post at our community. There are already several threads with great tips!
The SocialEngine Team
With the recent General Data Protection Regulation (GDPR) updates, we thought it a good time to go over Privacy and your SocialEngine Community. This article will go over the “why,” “what,” and “how” regarding what’s on everyone’s mind these days – user data privacy.
Starting a new community is an exciting endeavor. You’ll probably have a checklist of tasks to accomplish, many of which can have a price tag attached. This article will provide some tips on how to start a SocialEngine community on a shoestring budget.
Recently we have announced the suspension of the SocialEngine reseller program due to a large number of complaints that end users were not receiving the support they were entitled to by their resellers. At SocialEngine we want to offer the best customer experience to everyone using our platform, so in order to do so we are voluntarily making an exception to our terms and we are offering an amnesty for the month of April, 2018. This would mean that all clients who have purchased from a reseller will be given the opportunity to have their own account and purchase items/services from our client store.
This amnesty will consist of a considerable discount for you to “buy in” to move the license into your own account. This will allow you access to the marketplace, support (if purchased) and other SocialEngine services that you may not have access to as a reseller client.
The price to have your license transferred into your own account will be $50. For those with a license and SocialEngine official plugins, the price will be $100. This transfer is permanent and cannot be resold or re-transferred and is a one time process.
In order to take advantage of this one time offer, you’ll need to send a request to our support via our contact form and request the Reseller Amnesty discount in the subject line.
Details we need:
- Your current license ID
- Email used to purchase
- Date of purchase
- SocialEngine Official plugins purchased from reseller if any
- Reseller purchased from
Unfortunately purchases from non-authorized resellers would not qualify for this program, however, if you’d like you can contact us for information on how we can help get you moved over into an account of your own!
The SocialEngine Team
We are releasing a small fix for the Photo Albums plugin and Tag feature. This fix addresses an issue with a “tag_count” error with hashtags and username tags on photos. To get this fix, please log in to your client dashboard and download v4.10.3p1 and the Photo Albums plugin and upgrade via the normal upgrade routine.
As always we highly encourage all users to do a complete backup of both files and database before performing this upgrade. Please have the backup performed by your host or a developer if you’re not comfortable with performing it yourself. Always check with third party experts for compatibility with any products you use before upgrading.
Important: If you are on version 4.9.4p1 or below, you will need to follow the special steps in the upgrading documents before upgrading and apply the patch mentioned.
If you find any issues, please let us know by filing a bug report in our Bug Tracker. We’d like to encourage you to stay connected with the community.
With Great Appreciation,
The SocialEngine Team