To bring SocialEngine clients a higher level of service, we’ve decided to expand our support staff and extend the free support period for clients from 30 days to 90 days! This means that as of today, new SocialEngine clients will get 90 days of guaranteed free support. After the 90-day period ends, additional 90-day blocks can be purchased for $50 US each.
Installation requests will be handled separately from the support period, meaning that if your 90 days are up you can still purchase our install service.
Those of you that have purchased licenses before today will continue to receive free support – regardless of when your support coverage ended – for two weeks (until January 1, 2009).
We are absolutely committed to provided the best service we can – thanks to all of you for making it possible!