Tag: support

  • ASK JOHN

    Are you a developer wondering what might be possible with the SE framework? For all of those burning questions about SE code, we present to you the most noteworthy of SocialEngine knowledge databases ever: Our Engineer, JOHN. The Chief Architect of SE4. We’re working to expand our Knowledgebase to make sure that you, our clients…

  • Happy Thanksgiving

    We’d like to wish everyone a very happy Thanksgiving! Please note that our office will be closed through the holiday weekend so we can eat our turkeys and think of all the things we’re thankful for. Please plan accordingly on delayed support responses until Monday, Nov 29.

  • Holiday Weekend

    Due to the US Labor day holiday, please note that our office will be working reduced hours September 4 – 6 so please plan accordingly!

  • Happy Holidays!

    In observance of the upcoming holidays, our support team will be working reduced hours from December 24 – December 27 so please plan accordingly. We wish you all a happy holiday and a safe and successful new year!

  • Happy Thanksgiving!

    In observance of the US Thanksgiving holiday, we’ll be working limited hours this Thursday and Friday which means reduced response times. We appreciate your understanding and wish you all a great weekend! – The SocialEngine Team

  • Office Closed May 23-25

    Our office will be closed this weekend in observance of the US Memorial day weekend. The support team will be running minimal hours so please plan accordingly. We wish you all a great weekend! Thanks, SocialEngine Team

  • Video Plugin v3.03 Released, Improved Quality & YouTube Support Added

    Hey everyone! Since its release, we’ve received two major feature requests for the Video Plugin: 1. Improved video quality 2. Ability to add YouTube videos in addition to uploading video files. With the Video Plugin v3.03 update release today, we’ve added both! The great thing about #2 is that the FFMPEG library is no longer…

  • Free Support Extended, Paid Support Now Also Available

    To bring SocialEngine clients a higher level of service, we’ve decided to expand our support staff and extend the free support period for clients from 30 days to 90 days! This means that as of today, new SocialEngine clients will get 90 days of guaranteed free support. After the 90-day period ends, additional 90-day blocks…